What This Privacy Policy Covers For You
This policy sets out what we record when you open an account, top up through bKash, Nagad or Rocket, or move around the lobby on mobile or desktop. We keep basic registration details — name, contact number, and the wallet reference tied to each bKash, Nagad
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or Rocket transaction — so we can match a deposit to your account and resolve a support query without guesswork. Device information, such as the browser or app version you're using, helps us keep the mobile experience stable and flag unusual login patterns early. We don't
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sell your data to outside marketers, and access inside our own team is limited to the staff who actually need it to process a withdrawal or answer a ticket. How long certain records stay on file, and what rights you can exercise over them, depends on
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the law of your region — Bangladesh residents and visitors from other markets may see different terms applied to the same account activity. Where local law gives you a right to request a copy of your data, correct it, or ask for deletion, we handle that
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through the support channel listed below, not through a generic contact form. Because eligibility and legal treatment of online payment data varies by location, we recommend checking your own region's rules before relying on this page as a complete reference for your situation.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.