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Your Rights and Our Responsibilities on m1000r

This page covers the legal framework that governs your account and activity on m1000r. Access to our platform depends on your local law and eligible regions, so read through what applies to you before you open an account or use any service.

Account eligibility termsPayment policy: bKash, Nagad, RocketBangladesh region conditionsData handling and privacyPolicy update notices
m1000r Your Rights and Our Responsibilities on m1000r
POLICY CONTACT PATHS

How to Reach Us About Legal or Account Matters

If you have a question about your rights, a specific policy clause, or how a term applies to your account, our support team handles these directly. Players in Dhaka and across Bangladesh can reach us through the channels below — no need to interpret policy language on your own.

Live Chat Available through your account dashboard. Use this for urgent account or policy queries that need a fast response during active hours.
Email Support Write to us for detailed policy questions, formal requests, or documentation needs. We respond to email within our standard handling window.
Help Centre Our help centre covers common policy questions, account rules, and payment terms in plain language before you need to escalate.
ACCOUNT AND DATA SECURITY

How We Handle Your Data and Account Access

Your account data is stored securely and accessed only for the purposes outlined in our privacy policy — account management, payment processing, and fraud prevention. We do not sell personal data to third parties. Cookie use on the platform is limited to session management and performance monitoring; you can adjust cookie preferences through your browser settings. Account security relies on a one-time PIN sent to your registered mobile number each time you log in, which means your bKash or Nagad-linked mobile number is your primary access credential.

Data Retention

We keep account data only as long as required by applicable law or necessary for account operation. Closure requests are handled through our support team.

Cookie Policy

Session and performance cookies are used on the platform. No cross-site tracking cookies are placed without your consent via browser settings.

Account Security

Login uses a mobile OTP sent to your registered number. If your number changes, update it through account settings before your next session.

Data Requests

You can request a copy of the data we hold on your account or ask for corrections by contacting support with your registered account details.

Common Questions About Policy and Account Terms

These are the questions we hear most often about how our terms work and what they mean for your account.

Access depends on your local law and the region you are in. We recommend checking what applies in your specific location before registering or depositing.

Yes. Contact our support team with your registered account details and specify what you need. We will respond within our standard handling timeframe.

We notify you through your registered account channel. Continuing to use the platform after an update means you accept the revised terms as they stand.

Yes. All payment transactions — whether via bKash, Nagad, or Rocket — fall under our payment policy, alongside each wallet provider's own terms and conditions.

Submit a closure request through our support team. We process the request in line with our retention policy and applicable law, then confirm once complete.

Reach out via live chat or email. Give us your account reference and the specific clause or decision you want reviewed — our team will look at it directly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.